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Service AdvantageTM Policy Overview

1 Standard Warranty
1.1 CipherLab warrants the products to be
(1) free from defects in material and workmanship under normal use and service for a period of time, which varies by products, from the date when the products are shipped out of CipherLab’s factory to Buyer;
(2) conformed with CipherLab’s specification and user manual. Once they are sold and delivered, CipherLab has no obligation to modify or update the products.



2 Extended Warranty
2.1 Extended Warranty is applicable to selected mobile computers at the expense of Buyer.
2.2 Extended Warranty does not cover accessories and peripherals.
2.3 Extended Warranty is prolonged from Standard Warranty with the same coverage as stated in Standard Warranty. One-year and two-year terms are available for Buyer’s choice. A full period of Extended Warranty is limited to 5 (five) years in total inclusive of the one-year Standard Warranty.
2.4 Buyer must meet the engagement with CipherLab prior to expiration of the existing term.
(1) Buyer has to purchase one-year or two-year Extended Warranty before the Standard Warranty expires.
(2) Buyer is eligible for renewal of the same term of Extended Warranty before it gets expired. Buyer can only renew one-year term with previous purchase of one-year Extended Warranty, and Buyer can only renew two-year term with previous purchase of two-year Extended Warranty.
(3) If Buyer fails to renew Extended Warranty by the due date, the warranty will be discontinued as it expires without a notice.



3 Essential & Premium Warranty
3.1 Essential & Premium Warranty is applicable to selected mobile computers.
3.2 Essential & Premium Warranty is a multiple-year service program. Three-year and five-year terms are at Buyer’s option. Buyer must purchase either program within 60 (sixty) days after the shipping date.
3.3 In addition to the terms stated in Standard Warranty and total loss, Essential & Premium Warranty covers normal wear and use. Components damaged through accidental breakage are also covered. In this warranty term, CipherLab will repair or adjust the product to restore the product to normal operating condition. CipherLab may use new or refurbished parts at CipherLab’s option.